Refund Policy
Read the OCEAN Test refund policy: request a refund within 7 days, report duplicate charges or missing reports, and learn how approved refunds are returned.
Last updated: November 1, 2026
Free tests and optional purchases
The quick and deep tests include free scores and explanations. There is no payment to refund for a free test. The planned detailed reflection report is a one-time purchase for a particular saved assessment, not a subscription. Paid checkout is not currently available.
Requesting a refund
You may request a refund within 7 calendar days of purchase, including if you have opened the report. We will refund the purchase after verifying the order. If you were charged more than once for the same purchase, or a paid report cannot be delivered, contact us for a refund of the duplicate or undelivered purchase even after that window. Mandatory consumer rights remain unaffected.
Information to include
Email support@oceantest.net with your order number, purchase date, account email address, and a brief description of your request. No reason is required for a request within the 7-day window. Do not send full payment-card details or passwords.
How approved refunds are returned
Approved refunds are returned through the original payment provider to the original payment method where possible. The provider and your bank determine when the refund appears. Access to the associated paid report may end after a refund; your free scores remain available unless you delete the assessment.
Deletion, disputes and legal rights
Deleting a report or account does not automatically request a refund. Contact support separately about a charge. This policy does not limit rights that cannot be excluded under applicable law, including remedies for a service that was not delivered as agreed.
Contact
For support or questions about this policy, email support@oceantest.net.
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